GENERAL TERMS AND CONDITIONS — LAVVY LAUNDRY SERVICES
1. SCOPE AND ACCEPTANCE
These General Terms and Conditions (“Terms”) govern all pick-up and delivery laundry services (“Services”) provided by Argument Exemplar Lda. (“Lavvy”, “we”, “us”). By placing an order and signing below, the Customer (“you”) acknowledges having read, understood, and accepted these Terms in their entirety. If you do not agree to these Terms, do not place an order.
2. SERVICE DESCRIPTION
2.1. Lavvy collects bags of laundry from the Customer’s specified address, washes, dries, and folds the items using professional equipment and detergents, and delivers the cleaned items back to the Customer.
2.2. The Customer is responsible for accurately listing the contents of each bag submitted (“Bag Inventory”). The Bag Inventory constitutes the definitive record of items handed over.
2.3. Items not listed in the Bag Inventory are not considered to have been received by Lavvy and cannot be the subject of any claim.
2.4. Lavvy processes laundry using standard industrial machines and commercial-grade detergents. The Service is intended for everyday machine-washable garments and textiles only.
3. COMPLETE EXCLUSION OF LIABILITY
3.1. The Customer acknowledges and accepts that the use of Lavvy’s Services is entirely at the Customer’s own risk.
3.2. Lavvy accepts no liability whatsoever for any damage, loss, destruction, discolouration, shrinkage, distortion, wear, tearing, fading, pilling, staining, odour transfer, or any other alteration to items — whether caused by the washing, drying, folding, transport, handling, storage, or any other part of the process.
3.3. Without limiting the generality of Section 3.2, Lavvy specifically excludes all liability for damage or loss caused by or arising from: (a) pre-existing wear, weakness, ageing, or defects in fabric, stitching, or construction; (b) colour bleeding, colour transfer, or colour fading inherent to the garment or caused by other items in the same or different loads; (c) decorative elements, buttons, zips, sequins, embroidery, prints, patches, or embellishments that become detached, damaged, or degraded; (d) items that are not suitable for machine washing, regardless of whether the Customer was aware of this; (e) shrinkage of any kind, whether partial or complete; (f) stains that cannot be removed, that set permanently during washing, or that appear after washing; (g) damage to elastic, rubber, waterproof coatings, or heat-sensitive materials; (h) mechanical failure of machines or equipment; (i) actions or omissions of third-party subsidiaries, drivers, or service partners; (j) theft, loss, or misdelivery during transport or handling; (k) force majeure events including but not limited to water damage, fire, power outage, natural disaster, or government action; (l) any other cause, whether foreseeable or unforeseeable, and whether or not Lavvy was negligent.
3.4. Lavvy shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages of any kind, including but not limited to: loss of use of garments; cost of replacement garments; loss of profit or revenue; emotional distress, inconvenience, or disappointment; sentimental or personal value of items; or any other loss however arising.
3.5. The Customer expressly waives any and all claims against Lavvy, its directors, shareholders, employees, agents, subsidiaries, drivers, and affiliated parties for any damage to or loss of items submitted for processing, without exception.
3.6. This exclusion of liability applies regardless of the legal theory on which any claim is based, whether in contract, tort (including negligence), strict liability, consumer protection, or otherwise.
4. HIGH-VALUE AND SPECIAL ITEMS
4.1. The Customer must not submit items of exceptional, sentimental, or irreplaceable value for processing. This includes but is not limited to: designer or luxury clothing; silk, cashmere, or wool garments; leather or suede items; wedding dresses, formal gowns, or costumes; vintage, antique, or collectible textiles; uniforms with insignia; items with sentimental value; fur, feathers, or animal-derived textiles; items requiring specialist dry-cleaning; and any item the Customer would be unwilling to lose.
4.2. If such items are submitted, they are processed entirely at the Customer’s sole risk and Lavvy bears no responsibility whatsoever for any outcome.
4.3. Lavvy reserves the right to refuse or return any item it deems unsuitable for processing, without liability.
5. CUSTOMER RESPONSIBILITIES
5.1. The Customer shall: (a) accurately and completely fill in the Bag Inventory for each bag before handover; (b) remove all personal belongings, documents, keys, money, jewellery, electronics, and valuables from all pockets and items; (c) inform Lavvy of any special care requirements in writing at the time of booking; (d) ensure all items are suitable for standard machine washing at the selected temperature; (e) verify the contents of returned bags immediately upon delivery.
5.2. Lavvy is not responsible for any items left in pockets, including but not limited to money, documents, keys, cards, electronics, or personal effects. Such items may be destroyed during the washing process and no compensation is owed.
5.3. Lavvy reserves the right to refuse items that are contaminated with hazardous substances, bodily fluids beyond normal soiling, heavily soiled beyond normal domestic use, infested with vermin or parasites, or otherwise unsuitable for processing. No refund is owed for refused items.
6. WAIVER OF LEGAL PROCEEDINGS
6.1. By accepting these Terms, the Customer expressly and irrevocably waives the right to initiate any judicial, arbitral, administrative, or regulatory proceedings against Lavvy, its directors, shareholders, employees, agents, subsidiaries, drivers, and affiliated parties, in connection with any claim arising from or related to the Services, without any exception whatsoever.
6.2. This waiver covers all forms of compensation and all types of claims, including but not limited to: property damage, loss of items, consequential loss, moral damages, emotional distress, consumer complaints, and any other claim however characterised.
6.3. The Customer acknowledges that this waiver was accepted voluntarily, with full knowledge of its implications, and in exchange for Lavvy providing the Services at the agreed price.
6.4. In the unlikely event that any court or authority does not uphold this waiver, any dispute shall be submitted exclusively to the competent courts of the judicial district in which Lavvy’s registered office is located, and the Customer’s maximum recovery shall in no event exceed the price paid for the specific booking in question.
7. DELIVERY AND CONFIRMATION
7.1. The Customer must verify the contents of each returned bag at the time of delivery and confirm receipt via the QR confirmation system or email link provided.
7.2. By confirming receipt, the Customer acknowledges that all items have been returned in accepted condition.
7.3. Any complaint regarding missing or damaged items must be filed via the dispute system at the time of delivery confirmation. Complaints received after confirmation is given will not be considered.
7.4. If the Customer does not confirm receipt or file a dispute within 48 hours of delivery, the booking is automatically deemed completed and accepted without reservation.
8. DATA PROTECTION
8.1. Lavvy processes personal data (name, email, phone, address, signature) for the purpose of providing the Services and maintaining booking records, in accordance with Regulation (EU) 2016/679 (GDPR).
8.2. The digital signature, Bag Inventory, and delivery confirmation records are retained for a minimum of 5 years for evidentiary and legal compliance purposes.
9. CURRENCY AND SERVICE AREA
9.1. Lavvy currently operates exclusively within the Eurozone. All prices, charges, invoices, and payouts are denominated in Euro (EUR).
9.2. The amount charged to the Customer’s payment method is always in EUR. Any currency conversion applied by the Customer’s bank or card issuer is outside Lavvy’s control.
10. APPLICABLE LAW
These Terms are governed by and construed in accordance with the laws of the Portuguese Republic.
11. SEVERABILITY
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and all remaining provisions shall continue in full force and effect.
12. AMENDMENTS
Lavvy reserves the right to amend these Terms at any time. The version in force at the time of booking shall apply to that booking.
Last updated: April 2026
